Privacy Policy (POPIA)

Construction Joburg ("Construction Joburg", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://construction.joburg/ or engage with us for quotations, estimates, or building services.

1. Who We Are

2. Our Commitment to Trust and Privacy

When homeowners contact us, they are placing trust in our company — not only to work inside their homes, but also to handle their personal information with care. We follow these core principles:

• We only collect information that is necessary
• We use information only for legitimate business purposes
• We do not sell, trade, or rent personal information
• We do not share personal data with third parties for marketing
• We protect personal information using appropriate technical and organisational safeguards

3. Information We Collect

We may collect the following personal information directly from you:

3.1 Personal Information

• First name and surname
• Telephone number
• Email address

3.2 Project-Related Information

• Property address (where relevant to the service requested)
• Description of the work required
• Information provided during site inspections, quotations, or consultations

3.3 Technical Website Information

Website hosting and security systems may process limited technical data needed to deliver and protect the site, such as:

• IP address
• Browser type and version
• Requested pages, request times and error information

Website analytics may process anonymous usage information, as explained in section 11.

4. How We Collect Information

We collect information through:

• Website contact or enquiry forms
• Telephone calls
• Email correspondence
• WhatsApp messages you choose to send
• In-person consultations or site visits

Providing enquiry details is voluntary. We need a way to contact you to respond to your request.

5. Why We Collect Personal Information

Your personal information is collected and used strictly for the following purposes:

• Providing quotations, estimates, and proposals
• Assessing and diagnosing building or maintenance requirements
• Communicating with you about your enquiry or project
• Delivering our building, repair, and maintenance services
• Managing projects, scheduling work, and coordinating services
• Complying with legal, contractual, and regulatory obligations

We do not use your information for unsolicited marketing.

6. Lawful Basis for Processing (POPIA)

We process personal information lawfully and fairly based on:

• Your consent
• The need to take steps prior to entering into a contract
• Performance of a contract once services are agreed
• Compliance with legal and regulatory requirements

7. Sharing of Information

We do not sell personal information or share enquiry details for third-party marketing. We use service providers where needed to run the website and respond to you.

In limited cases, information may be shared with:

• Insurers or loss adjusters (only where relevant to an insured claim and with appropriate authority)
• Confirmed subcontractors strictly for service delivery purposes
• Website hosting, security and email delivery providers supporting the website and enquiries
• Google Analytics for anonymous website usage measurement
• Regulatory bodies where required by law

Any such sharing is limited, purposeful, and conducted securely.

Some providers, including Google and WhatsApp, may process information outside South Africa. Applicable provider terms and safeguards must be considered when those services are used. Please do not include identity documents, bank details or other sensitive information in the initial enquiry form.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Access to personal data is restricted to authorised personnel only and handled in line with our internal controls and professional standards.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet contractual, legal, or regulatory requirements
• Maintain appropriate business records

Once no longer required, information is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or updating of inaccurate information
• Request deletion of personal information (where legally permissible)
• Withdraw consent for processing (subject to contractual or legal obligations)
• Object to the processing of your personal information

Requests can be made using the contact details below.

You may also raise a concern with the South African Information Regulator. Contact us for assistance with a privacy or access-to-information request.

11. Cookies and Website Tracking

We use Google Analytics 4 to understand anonymous website usage and enquiry activity. It measures page visits and interactions with our quote form, phone, email and WhatsApp links. Successful form delivery is recorded separately from contact-link clicks. Our custom events do not include your name, email address, phone number, suburb or message, and exclude URL query strings and fragments.

Analytics uses first-party cookies such as _ga and _ga_* and processes device and usage information. Advertising personalisation and Google signals are disabled in our website configuration. Staff sign-in may also use necessary authentication cookies.

Analytics information is used in aggregate to improve the website, understand which pages are useful, and check whether visitors can reach the contact options. It is not used to identify individual visitors from enquiry details.

Our enquiry form sends the details you provide to the business by email so we can respond. WhatsApp, telephone and email links open services with their own privacy arrangements.

12. External Links

Our website may contain links to third-party websites. Construction Joburg is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

13. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 18.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or website functionality. Any updates will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: